Support

Installation

Where the plugins install The installer drops each plugin into the standard system folders, so every DAW finds it automatically.
Install or reinstall after a system update Grab the latest installer from your account, run it, restart your DAW. Your license is untouched.
Formats & system requirements VST3, AU and AAX on Mac; VST3 and AAX on Windows. AAX covers Pro Tools on both. macOS 10.13+ universal; 64-bit Windows 10/11.
Antivirus or Windows warns about the installer A brand new installer can be flagged by antivirus software or Windows before it builds up a reputation. It's a false positive: restore it and run it again.

Licensing & activation

Can I use Audio Spices plugins in commercial releases? Yes. Everything you make with our plugins is yours to release and earn from: no royalties, no extra license and no credit needed.
Activate on a new machine Download and install the plugin, open it in your DAW, then start activation. It opens our site, you sign in, and the license redeems to this computer. No serial numbers.
Activated on the website, but the plugin still says it isn't The plugin picks up a browser activation by checking back while it's open. Retry from the plugin, restart your DAW, or use offline activation.
Activate Drum Spice Drum Spice is one plugin made by two companies, CELEST DSP and Audio Spices. Your purchase opened an account with both, under your email, so you just activate each section once.
Set, reset, or change your password No password yet, or forgot it? Use 'Forgot?' on the sign-in page to set one by email. Already know it and want a new one? Change it in your account.
Activate a computer with no internet No connection on your studio machine? Save its machine file, make a license file on any online device, and drag it back onto the plugin.
Move a license to another computer Install on the new machine and activate with the same account. Decommissioning an old one? Deactivate it first.
Lost your license, or can't activate? Nothing to lose: your license lives in your account. Re-download anytime, or email us if activation fails.
Free trial & “Buy Now” Every plugin can be tried free for 7 days in your own projects. When the trial ends, a Buy Now dialog unlocks it permanently.

Compatibility

Tested DAWs & supported hosts Any DAW that loads VST3 or AU, tested in Ableton, Logic, FL Studio, Cubase, Studio One, Reaper, Bitwig & more. Pro Tools via AAX on macOS and Windows.
Apple Silicon (M-series) notes Universal binaries: native on M1/M2/M3/M4 and Intel, no Rosetta needed.
Windows formats & ASIO / latency VST3 and AAX (64-bit) on Windows. Buffer size and ASIO driver are set in your DAW; delay compensation keeps things aligned.

Troubleshooting

Plugin doesn't appear / scan fails Rescan, confirm the format is enabled, check the scan paths, and on Mac, clear the AU cache.
Crash or “failed validation” on load Update to the latest build, re-run the installer to clear the AU cache + quarantine, and send us the details.
Anise: Low Latency mode Anise can run at zero reported latency (default) or let your DAW compensate for perfect dry/wet alignment. Leave it ON to track, turn it OFF to mix.
Ginger: latency & keeping the pattern on the grid Ginger adds zero latency. If the chops drift off the beat, it's almost always a high-latency plugin sitting before Ginger on the same track. Here's how to line it up.
Ginger: common questions See which letter is which, how long a phrase can be, which characters play, and what Ginger can't do.
Presets: saving and where they live Browse factory presets from the top bar, Save As to make your own. They're shared across all your DAWs.
Drum Spice: common questions Where your Drum Spice license lives, why there are two accounts, presets, offline use and installing on Windows.

Orders & payment

Bought or claimed it, but it's not in your account Your plugins live on the exact email you used at checkout. Sign in with that address, and watch out for Gmail dots.
Why the total went up at checkout (tax) Prices on the site are shown before tax. Once you enter a billing address in a country that charges VAT or GST on software, the checkout adds it at your local rate.
Prices in USD, EUR or GBP The store prices in three currencies and shows you the one for your region. Card issuers convert the rest.
Payment methods and discount codes Enter a discount code on the payment step. The payment methods you see depend on your billing country.
Why a discount code doesn't apply One code per order, entered on the payment step. Some codes don't stack with sale prices, and owner prices appear only once the owner's email is in.
Student and teacher discount Students and teachers get 50% off. Email us proof that you study or teach, and we send you a personal code that works once.
Receipts and invoices Every order's receipt is in your account and in the order confirmation email. For company details and a VAT ID, choose Business purchase at checkout.

Account & emails

Change your email, or fix a second account Change your sign in email in Account. For a typo account, two accounts or closing an account, write to us and we'll sort it.
Emails from us: unsubscribing and offers Every newsletter has an unsubscribe link that works without signing in. Order and account emails still arrive after you unsubscribe.
Suggest a feature Got an idea for a plugin or a feature? Send it our way. We read every one.

Plugins

About the maker, Adi Rotem · Support