Bought or claimed it, but it's not in your account
Your plugins live on the exact email you used at checkout. Sign in with that address, and watch out for Gmail dots.
Checkout opens your account on the email you type there, and everything you buy or claim lands on that account. If you sign in with any other address you'll see an empty account, even though your order went through.
Find the right email
- Look for your order confirmation email and note which address it was sent to.
- Sign in at audio-spices.com with that exact address.
- Gmail ignores dots in an address but our accounts don't. name.surname@gmail.com and namesurname@gmail.com reach the same inbox but are two different accounts here, so use the spelling you typed at checkout.
Never set a password?
Accounts opened at checkout or for a free claim start without a password. Set one with 'Forgot?' on the sign in page.
Set or reset your password
Still missing, or on the wrong account?
Email support@audio-spices.com with the email you ordered with, the email you'd like it on, and your order number if you have it. We'll look it up and sort it out.
All support articles
Plugins
About the maker, Adi Rotem · Support