Set, reset, or change your password
No password yet, or forgot it? Use 'Forgot?' on the sign-in page to set one by email. Already know it and want a new one? Change it in your account.
Your Audio Spices account signs in with an email and a password, the same ones the plugin uses to activate. There are no serial numbers. Whichever situation you're in, here's how to sort your password out.
You never set a password (bought at checkout)
If you checked out quickly, your account may not have a password yet, so you can't sign in on the website or in the plugin until you create one. This is the single most common reason a purchased plugin won't activate. Go to audio-spices.com/login, type the email you bought with, tap 'Forgot?', then open the email we send and choose a password.
You forgot your password
Same steps: at audio-spices.com/login enter your email, tap 'Forgot?', and follow the link in the reset email to set a new one. The link is single-use and expires. If it stops working, just tap 'Forgot?' again for a fresh one.
You know it and want to change it
Already signed in? Go to audio-spices.com, open the Account tab, and under Password enter your current password and a new one, then click Update password.
Password rules
- At least 6 characters.
- An uppercase and a lowercase letter.
- A number.
- A special character (like ! ? # @).
After you set or reset it, use the new password to sign in, on the website and on the activation page that opens in your browser when you activate a plugin.
Got a free plugin in a giveaway or a claim?
Accounts opened for a giveaway or a free claim start without a password. Set one the same way: audio-spices.com/login, your full email, then 'Forgot?'.
The reset email doesn't arrive
- Check Junk or Spam, Gmail's Promotions and Updates tabs, and Outlook's Other tab.
- Add orders@audio-spices.com to your contacts or safe senders, then tap 'Forgot?' again.
- Make sure it's the exact email you bought or claimed with. Gmail ignores dots in an address but our accounts don't, so name.surname@gmail.com and namesurname@gmail.com are two different accounts.
- Still nothing after a few minutes? Email support@audio-spices.com and we'll help.
"Invalid token" or the link doesn't work
Each reset link works once, and every new request replaces the one before. Your mail app may stack all our reset emails in one thread, so open the newest email only and use its link. Seeing "Invalid token"? That link is an older one: tap 'Forgot?' once more and use the email that just arrived.
"Please enter your full email address"
The sign in box needs the whole address, like name@example.com. Type it by hand rather than picking an autofill suggestion, and check there's no space or missing part after the @.
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